Refund policy
Refund and Return Policy
If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
14-Day Return Policy:
We gladly accept returns within 14 days after receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
Contact Us: Before returning any items, please contact our return team at support@edelmannandco.com to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
Include RA Number: Clearly write the provided RA number on the outside of the package.
Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
Non-Refundable Items:
- Used products
- Giftcards
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at support@edelmannandco.com with details and photos of the issue. We will work to resolve the problem promptly.
Return Adres:
5th Floor, East Elevator, Building 5, Niannianhong Furniture Group, No. 201 Yongmao Road, Choujiang Street, Yiwu City, Jinhua City, Zhejiang Province, China.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Information:
Phone: +1 415-223-3091
Email: support@edelmannandco.com
Support Hours:
Monday - Friday: 09:00 AM - 05:00 PM
Company Information:
Business Name: Carezema LLC
Address: 30N Gould St Suite R, Sheridan, WY 82801, United States
